I don’t know how successful this partnership will be, but I applaud them for trying something new. Doing nothing is not going to be successful.
If a redditor is flagged as struggling with serious self-harm or suicide, they will receive an immediate private message with various resources and a recommendation to text the key phrase CHAT to 741741 to be connected with a Crisis Counselor. And because responding to someone can bring up hard emotions or be triggering, Crisis Text Line is also available to people who are reporting someone. From the other end, a live, trained Crisis Counselor receives the text and responds, all from a secure online platform. The individual then texts back and forth with the Crisis Counselor for as long as they need, while the counselor helps them sort through their feelings and thoughts by asking questions, empathizing, and actively listening.
We know that certain sub-reddits have become popular places for survivors, and those dealing with mental health issues to gather and reach out to others, it only makes sense that those same groups be able to call in assistance when necessary.