Sharing – 988 call centers struggling to hire people to answer the phones.
Creating a new number was the easy part. Similar to raising awareness because it’s necessary, it’s essential, but if there is no one there to provide the help we encourage people to reach out for, it’s not nearly enough. Here’s hoping these state and local organizations can find and train people to provide the necessary help during these calls. That’s only a start, of course. We still have so much work to do to make that help accessible to everyone who needs it.
In some ways, this struggle to staff the hotline is a microcosm of the entire mental health field right now. We need a lot of resources that just aren’t there right now. Can we figure out a way to get change that?