As I read the rest of her insights, I realized this is where it all starts. We don’t have a mental health care system. If we had some semblance of a system the other four insights would go without saying. We’d see mental health patients as human beings, we would listen to them about their lived experiences, we’d have support systems for families, and we’d understand that despite all the effort and love put in, some people would still lose the battle, just like we do with cancer and every other illness.